Frequently Asked Questions About Antique Clocks and Heirloom Clocks
What is wear?
A mechanical clock has many gears in it. These gears are mounted on an arbor which is a round straight piece of steel. This arbor is held between two brass plates. These brass plates have perfectly round holes in them that the gear arbor rotates in. As this gear arbor rotates around for many years, it wears these round holes and they become elongated or egg shaped.
How do you fix wear?
We use a bushing machine that cuts out this elongated hole, thus making it larger. We then press a brass bushing into that larger round hole that reduces the hole back to its correct size and also locating it back to its original position.
Do you charge for quotations at Tenor Clock?
No we do not. All of your quotes are given free of charge with no obligation to the customer.
Do you warranty your work?
Yes, we do. If we do a complete movement restoration on your mechanical clock, we back it up with a 2-year warranty for both parts and labor.
How do I bring my grandfather clock to your repair shop?
You do not need to bring your grandfather clock to us. We will be more than happy to come to your house or office. There are some instances where we can fix your clock in your home or office. If it does need to come to our shop for repair, we will remove the mechanical movement from the clock along with its weights, pendulum, and dial and take them to our repair shop. Once the repair is done and the clock has been tested we will return it, install it, and set it up for you. This all will be covered under our two-year warranty. There will never be any additional charges for us to visit your home or office during these two years unless something has taken place that voids the warranty.
Can you fix quartz clocks?
Yes, we do. Since there are so many different types of quartz movements, we need to look at each one so we can properly quote it.
Should I oil the clocks myself?
We do not recommend this for a couple of reasons. First, to be able to get to all of the points that require oil, the mechanical movement needs to be removed from its case. This can be tricky at times and should be left to an expert. Most people that are not properly trained will over-oil their clock. Never attempt to oil a clock with 3-in-1 or WD-40. Doing so will render the clock inoperable and require a complete movement restoration.
What is clock restoration?
Clock restoration involves more extensive repairs and refurbishments than a simple service. This may involve repairing or replacing damaged parts, refinishing the clock case, or restoring the clock to its original condition. Clock restoration requires specialized knowledge and skills, and can help bring an antique or heirloom clock back to its former glory.
How often should I service my clock?
The recommended service interval for a clock can vary depending on the type of clock, its age, and how often it is used. In general, most clocks should be serviced every 5-7 years to ensure they are running accurately and reliably. However, older or more complex clocks may require more frequent maintenance to keep them in good condition.
Can you provide clock repair estimates over the phone?
While we can provide some general guidance on repair costs over the phone, we typically require an in-person inspection of the clock to provide an accurate estimate. This allows us to fully assess the clock's condition and determine the extent of any necessary repairs.
Do you offer house calls for clock repair?
Yes, we offer house calls for clock repair in most cases. This allows us to inspect the clock in its natural environment and make any necessary adjustments to ensure it is running accurately. House calls may be subject to additional fees, depending on the location and complexity of the repair.